Managing Safety Protocols, Supported by Teams attentive to your needs
Inclusive, Day-to-Day Support Services
eProtocole by B2P includes comprehensive human support delivered by our teams, designed to simplify the use of the solution and guarantee the effective application of safety protocols in the field:
- Human support during onboarding and implementation
- On-site follow-up and assistance with protocol reminders
- International customer support by phone and email
- Continuous improvement of the solution, driven by technical teams attentive to operational needs
This support is an intrinsic part of the solution and reflects the close, trust-based relationship we have built with our customers for over 20 years.
A Responsive, Proximity-Based Customer Service
Our international customer service is based in Provence and available five days a week. By phone or email, our teams remain at your disposal to answer your questions and assist you in using eProtocole.
A Solution Built from Field Reality
To stay aligned with real-world practices and operational constraints, eProtocole relies on teams present in the field and at major Grand Prix Camions and logistics trade fairs, working in direct contact with professionals.
These regular exchanges with clients help us better understand how the solution is used, the regulatory obligations they face, and the day-to-day challenges linked to safety protocols.
Client feedback is then centralised by a team dedicated to continuous improvement, working directly with our technical teams.
This organisation ensures practical, concrete updates that genuinely address the expectations of the profession and the realities of the field.
Support Tailored to Your Challenges
Would you like to learn more about the support included with eProtocole, or discuss your needs regarding safety protocols? Our teams are available to present the solution and assist you with your project.